Customer Service Department
Questions about an order, a return, or which product fits your pool? Contact our Customer Service Department by email and we’ll help.
Customer Service DepartmentEmail pools-usa@shopbigusa.com
Order questionsInclude your order number so we can find your order.
Before you write
- For returns, include your order number. See how to start a return.
- Warranty questions are handled case by case. Photos of the product and its label help.
- Not sure which part fits? Send a photo of your equipment label.
- We can help you find products and parts that fit. We don’t give dosing or water-treatment advice: please follow the manufacturer’s label directions.